Refabric Docs

For AI agents: this page is also available as Markdown at https://docs.refabric.com/support.md, and the index of every page is https://docs.refabric.com/llms.txt.

Support

What to send us when a request goes wrong, so we can find it in our logs.

Reporting a problem

Include:

  1. the request_id — from the X-Request-ID response header or error.request_id;
  2. the job_id, if a job is involved;
  3. the endpoint and method, and the time (UTC);
  4. the error code and what you expected instead;
  5. the request body with the API key removed.

Never send an API key to support. We never ask for it.

r = s.post(url, json=body)
if r.status_code >= 400:
    print("request_id:", r.headers.get("X-Request-ID"), r.json().get("error"))

With the request_id we can find the exact request and its logs.

Service status

GET /v1/health answers when the API is reachable.